The Customer Century

Service Design, Strategy, and the Art of Customer Delight

How to Delight Your Customers, Create an Irresistible Brand, and Be Generally Amazing on Facebook (and Other Social Networks)

How We Relate to People, Products, and Companies

When People Are the Message

Focus on the Right Customers for Strategic Advantage

How to Increase Purchase Decisions at the Point of Sale

Marketing to Your Customers in a World Gone Mobile

The Art of Changing Hearts, Minds and Actions

What to Do When 'Great' Isn’t Good

Why Things Catch On

One American in Ten Tells the Other Nine How to Vote, Where to Eat, and What to Buy

Clarify Your Message So Customers Will Listen

Discover Your Positioning DNA and Dominate Your Competition

How Integrating Brand and Culture Powers the World’s Greatest Companies

Get New Customers, Make More Money, And Stand Out from the Crowd

Why Today's Insights Are Tomorrow’s Facts

New Strategies on Social Media and Content Marketing

Building a Brand That Thrives in Turbulent Times

A Former Amazon Exec on Money, Information, Loyalty, and Time

The Power of Building a Brand People Authentically Love